Shipping and Delivery
Every Lumera piece is made to order and carefully inspected and prepared for shipment. Shipping methods vary based on product size, weight, destination, and handling requirements.
Production & Lead Times
Production and delivery timelines are estimates unless otherwise stated in writing. Lead times begin after all required selections, dimensions, approvals, and payment have been received.
Changes to an approved order may affect the production schedule. Lumera is not responsible for delays caused by carriers, material availability, severe weather, transportation disruptions, or other circumstances outside our reasonable control.
Shipping & Freight Delivery
Orders may ship by parcel carrier, freight carrier, local delivery, or another appropriate method determined by Lumera.
Unless specifically included in your order, delivery does not include installation, assembly, unpacking, debris removal, inside placement, or movement of the product to its final installation location.
Customers are responsible for providing accurate delivery information and notifying Lumera in advance of restricted access, stairs, elevators, loading limitations, or other special delivery conditions. Additional costs resulting from incorrect information, failed delivery attempts, redelivery, storage, or undisclosed site conditions may be the customer's responsibility.
Inspecting Your Delivery
Please inspect your order promptly upon arrival.
For freight deliveries, inspect the packaging for visible damage before signing the delivery receipt whenever possible. Any visible damage should be photographed and noted on the carrier's delivery receipt.
If damage is discovered:
- Photograph the product, packaging, and shipping label.
- Keep all packaging and shipping materials.
- Contact Lumera promptly.
- Do not install, cut, drill, modify, repair, or discard the product until Lumera has reviewed the issue.
Concealed damage should be reported as soon as reasonably possible after discovery. Delayed reporting or discarded packaging may affect our ability to pursue a carrier claim.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or materially different from the approved specifications, contact Lumera before installation or modification.
We will review the issue and determine the appropriate resolution in accordance with the order terms, applicable warranty, and applicable law.
Installation
Installation is not included by Lumera
Before installation, the customer or installer should inspect the product and confirm that it matches the approved order. Installation or modification may affect available remedies for issues that reasonably should have been identified beforehand.
Made-to-Order Products
Because Lumera products are made to order and may be produced to customer-selected dimensions, colors, or configurations, cancellations and returns are subject to our Returns & Cancellations Policy.
This does not affect remedies available for products that arrive damaged, defective, or materially inconsistent with the approved order.
Questions?
If your project has unusual access conditions or special delivery requirements, please contact Lumera before shipment so we can coordinate the appropriate delivery method.